Refund & Return Policy
Effective Date: 22 July 2026
At Auréon, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing an order.
Order Cancellation
Orders can be cancelled only before they are processed for production or shipment.
Once an order has been processed or shipped, it cannot be cancelled.
To request a cancellation, please contact our support team as soon as possible.
Return Eligibility
We accept returns only in the following situations:
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You received a damaged product.
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You received the wrong item.
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The product has a manufacturing defect.
To be eligible for a return:
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The issue must be reported within 48 hours of delivery.
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The product must be unused, unwashed, and in its original condition.
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Original packaging, tags, and accessories (if any) should be retained.
Non-Returnable Items
Returns or exchanges will not be accepted for:
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Incorrect size selected by the customer.
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Change of mind after purchase.
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Personal preference or dislike of the product.
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Minor color variations caused by different screen settings.
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Products that have been used, washed, damaged after delivery, or altered in any way.
We recommend checking the Size Guide carefully before placing your order.
Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.
Please include:
After verification, Auréon will arrange either:
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A replacement product, or
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A refund, where applicable.
Refunds
Refunds are issued only after the returned item has been inspected and approved.
If approved:
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The refund will be processed to your original payment method.
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Processing typically takes 5–10 business days.
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The time taken for the amount to reflect in your account depends on your bank or payment provider.
Shipping charges (if applicable) are generally non-refundable, unless the return is due to an error on our part.
Exchanges
Exchanges are available only for:
Exchange requests are subject to product availability. If the requested item is unavailable, a refund may be provided instead.
Contact Us
For any return, refund, or exchange request, please contact us:
Brand: Auréon
Email: Aureonbusiness7@gmail.com
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Please include your Order ID in all communications to help us assist you faster.
Last Updated: 22 July 2026
